News for 'customer service'

Meta expands WhatsApp payments service in India

Meta expands WhatsApp payments service in India

Rediff.com20 Sep 2023

WhatsApp on Wednesday announced the expansion of its payments service in India to make it easier for people transacting with businesses to pay for purchases directly in the chat, with a choice of UPI apps, including rival digital payment options, as well as credit and debit cards. Meta founder and CEO Mark Zuckerberg asserted that India is leading the world in people and businesses embracing messaging. WhatsApp said it is working with partners Razorpay and PayU "to make paying for something as simple as sending a message", as the Meta-owned platform unveiled a host of new features to woo businesses in India's booming commerce market.

After Air India, Vistara announces VRS for permanent ground staff

After Air India, Vistara announces VRS for permanent ground staff

Rediff.com30 Jul 2024

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

Surge in e2W Launches Sparks Fierce Price Battle

Surge in e2W Launches Sparks Fierce Price Battle

Rediff.com17 Mar 2025

From premium electric motorcycles to mass-market scooters, manufacturers are rapidly expanding their portfolios to capture a larger share of the booming market.

Toyota expects high growth momentum to continue

Toyota expects high growth momentum to continue

Rediff.com12 Dec 2024

Amid slowing volume sales among India's major automakers, Toyota Kirloskar Motor (TKM) has defied the trend with strong growth, driven by demand for hybrid vehicles and a reliable product line up. The company expects this momentum to continue in 2025. "The overall response to our cars has been fabulous. So, we foresee the same momentum in 2025 as well," Sabari Manohar, vice-president, sales-service-used car business, TKM, said.

Qcom industry may add 150,000 gig workers in 2025

Qcom industry may add 150,000 gig workers in 2025

Rediff.com21 Feb 2025

Quick commerce (qcom) industry is poised to lead gig workforce hiring in 2025, propelled by a surge in demand for faster deliveries, expansion by existing players, entry of new competitors, and evolving consumer preferences in the post-pandemic era, according to industry experts. The qcom industry currently employs nearly 260,000 people - around 200,000 delivery personnel and 60,000 dark store workers, according to TeamLease Staffing.

US judge blocks Indian student's deportation over Hamas ties

US judge blocks Indian student's deportation over Hamas ties

Rediff.com21 Mar 2025

In his petition, Suri's lawyer said that he is being punished as his wife, who is a US citizen, is of Palestinian heritage and because the government suspects that he and his wife are against the US foreign policy towards Israel.

Maruti's Feb PV sales rise marginally; Hyundai, Tata's decline

Maruti's Feb PV sales rise marginally; Hyundai, Tata's decline

Rediff.com1 Mar 2025

Leading passenger vehicle maker Maruti Suzuki on Saturday reported marginal growth while Hyundai and Tata Motors posted a decline in their sales in February as a slowdown in the market continued with demand remaining muted. On the other hand, Mahindra & Mahindra and Toyota Kirloskar Motor posted double-digit growth riding on their SUV and MPV models.

Maruti, Tatas' Plans To Boost Car Sales

Maruti, Tatas' Plans To Boost Car Sales

Rediff.com21 Oct 2024

'The customer is fast changing, and she demands newer experiences that wealth can buy.'

SIT to probe Pak man linked to Cong MP Gogoi's wife

SIT to probe Pak man linked to Cong MP Gogoi's wife

Rediff.com17 Feb 2025

The Assam Cabinet on Sunday had decided not to register any case against the Congress MP or his British spouse, who the BJP has accused of having ISI links, but instructed the DGP to file an FIR against Pakistani national Ali Tauqeer Sheikh.

Ola Electric: Can It Spark EV Adoption?

Ola Electric: Can It Spark EV Adoption?

Rediff.com26 Mar 2025

Why has the shift from ICE to electric slowed down despite initial enthusiasm?

24 Dead In Los Angeles Wildfires

24 Dead In Los Angeles Wildfires

Rediff.com13 Jan 2025

16 missing, 150,000 evacuated, 70,000 without power.

NPCI nod to onboard users may help Paytm streamline UPI operations

NPCI nod to onboard users may help Paytm streamline UPI operations

Rediff.com3 Nov 2024

One97 Communications (OCL), the company that operates brand Paytm, received a nod from the National Payments Corporation of India (NPCI) to onboard new Unified Payments Interface (UPI) users. This comes nearly nine months after the Reserve Bank of India (RBI) placed an embargo on OCL to add new customers.

'Hybrid vehicles are an intermediate solution'

'Hybrid vehicles are an intermediate solution'

Rediff.com26 Sep 2024

'In terms of incentives, if you think about it, hybrids are a 20-year-old technology.'

Ahead of Modi-Trump meet, India revamps tariff structure

Ahead of Modi-Trump meet, India revamps tariff structure

Rediff.com11 Feb 2025

Anticipating US action on tariffs, India seems to have made the first move by revamping its tariff structure by reducing the slabs to eight rates, points out Mukesh Butani.

Pak origin man convicted of murdering Indian restaurateur in UK

Pak origin man convicted of murdering Indian restaurateur in UK

Rediff.com13 Sep 2024

Khalid was on Wednesday found guilty of murdering Pattabhiraman following a trial at Reading Crown Court that lasted 28 days.

Air India to cancel 60 US flights in Nov-Dec due to aircraft shortage

Air India to cancel 60 US flights in Nov-Dec due to aircraft shortage

Rediff.com30 Oct 2024

Air India, in a statement, said it has cancelled a "small" number of flights between November and December on account of delayed return of some aircraft from heavy maintenance and supply chain constraints, without naming the destinations.

Zomato ties up with IRCTC for food delivery

Zomato ties up with IRCTC for food delivery

Rediff.com16 Sep 2024

Food aggregating platform Zomato, announced its collaboration with the Indian Railway Catering and Tourism Corporation (IRCTC) with its latest offering - 'Zomato - Food Delivery in Trains'. This collaboration aims to transform train journeys, enabling passengers to enjoy a variety of dishes from the comfort of their train seats. The service is currently live across 88 cities.

US reciprocal tariffs to have limited impact on India: S&P

US reciprocal tariffs to have limited impact on India: S&P

Rediff.com19 Feb 2025

S&P Global Ratings on Wednesday said the impact of the US reciprocal tariff will be limited on India as the economy is domestically oriented with less reliance on exports. YeeFarn Phua, Director, Sovereigns and International Public Finance Ratings, Asia-Pacific S&P Global also said India will clock a 6.7-6.8 per cent GDP growth over the next two years.

Factors that will support credit access of India Inc in FY26

Factors that will support credit access of India Inc in FY26

Rediff.com13 Jan 2025

Fitch Ratings on Monday said India's steady GDP growth outlook, improved banking sector's financial health and expected interest-rate cuts in 2025 will support credit access for corporates in FY26.

India Skoda's top foreign market after sales slows in China

India Skoda's top foreign market after sales slows in China

Rediff.com30 Jan 2025

The auto major is not just looking at domestic sales, but also planning to ramp up exports to key markets from here, like the Middle East, North Africa and Australia.

Budget Impact: 10 Largecaps To Look Out For

Budget Impact: 10 Largecaps To Look Out For

Rediff.com4 Feb 2025

10 largecaps stocks which stand to gain from the Budget.

'Plan Rapido's 500-city presence in next two quarters'

'Plan Rapido's 500-city presence in next two quarters'

Rediff.com11 Feb 2025

'We handle close to 3 million rides daily, making us one of the largest players in this segment'

'Don't Compel Us To Study Hindi!'

'Don't Compel Us To Study Hindi!'

Rediff.com17 Mar 2025

'We are not opposed to any Indian language. We are against Hindi imposition.'

Telcos bag 20 mn 5G customers in less than 4 months

Telcos bag 20 mn 5G customers in less than 4 months

Rediff.com2 Feb 2023

Indian telcos have been able to garner over 20 million 5G customers in less than four months after the official launch of the service last October, according to industry estimates. With telecom operators like Reliance Jio and Bharti Airtel aggressively rolling out their 5G services in over 190 cities across the country to date, India is now only behind China and the US in terms of the number of cities in a country where 5G services have been extended. Top executives in telcos say that the number of 5G subscribers in India is a conservative estimate and that it will rise as the roll-out gains momentum.

Analysts maintain 'Buy' calls on ICICI Bank after Q3; see up to 32% upside

Analysts maintain 'Buy' calls on ICICI Bank after Q3; see up to 32% upside

Rediff.com28 Jan 2025

Defying the bearish sentiment in the markets on Monday, ICICI Bank's share price rose by 2 per cent, reaching an intraday high of Rs 1,234.4 per share on the BSE. With a 1.5 per cent gain at the close, the stock emerged as the top performer on both the BSE Sensex and the National Stock Exchange Nifty 50 indices.

How q-com will drive India's blue-collar job market

How q-com will drive India's blue-collar job market

Rediff.com9 Jan 2025

The rapid rise of quick commerce is anticipated to create a substantial increase in the need for blue-collar workers, with India projected to require 2.4 million jobs by 2027, according to job matching and hiring platform Indeed. Quick commerce companies hired over 40,000 employees in the last quarter to handle increased festive shopping and e-commerce demand, Indeed India Sales Head Sashi Kumar said.

'Lot Of Interest In GenAI And The Art Of Possible'

'Lot Of Interest In GenAI And The Art Of Possible'

Rediff.com28 Oct 2024

'GenAI programmes may not be large in terms of value, but have triggered a lot of new opportunities among clients.'

'Old Tax Scheme Will Naturally Go Away'

'Old Tax Scheme Will Naturally Go Away'

Rediff.com4 Feb 2025

'We are not incentivising the old tax scheme. These taxpayers will also shift to the new regime after comparison.'

Tata to now pay cellphone customers!

Tata to now pay cellphone customers!

Rediff.com4 Mar 2010

After pioneering per-second billing for mobile telephone calls, Tata Teleservices, which offers both GSM and CDMA services, has again unleashed an interesting initiative. It says its subscribers would be compensated if the company failed to meet pre-determined levels of service standards.The new 'Customer Service Charter' for its Tata Indicom users would include five customer commitments such as bill disputes, call drop and handset replacement, among others.

'We Expect 1 Million Start Ups By 2035'

'We Expect 1 Million Start Ups By 2035'

Rediff.com13 Mar 2025

'Binary fission will happen -- startups will lead to more startups.'

The American Awarded A Padma Shri

The American Awarded A Padma Shri

Rediff.com22 Feb 2025

Sally Holkar left America and made India her home nearly 60 years ago. She went on a mission to revive a dying craft and changed the lives of rural weavers.

'Unapologetically Indian' In New York

'Unapologetically Indian' In New York

Rediff.com19 Mar 2025

'I always cook from my heart,' says New York Chef Vijaya Kumar who won his third Michelin Star recently.

Bharat Forge rides on diverse product mix, customer base

Bharat Forge rides on diverse product mix, customer base

Rediff.com3 Jan 2024

Bharat Forge, the Pune-based automotive component maker, has been one of the top-performing companies in its segment. The company's stock price is up 39.3 per cent since the beginning of the 2023 calendar year, surpassing other leading automotive component makers such as Bosch and Samvardhana Motherson International. The stock also outperformed the benchmark BSE Sensex, which is up 17.3 per cent year to date so far.

Air India-Vistara Merger: What You Must Know

Air India-Vistara Merger: What You Must Know

Rediff.com26 Oct 2024

From November 12, Vistara aircraft will be operated under Air India's banner, identifiable by a special four-digit flight code beginning with '2'. For example, flight UK 955 will become AI 2955, making it easier for customers to recognise when booking on airindia.com after this date.

Budget Prepares For Rise In Cancer Cases

Budget Prepares For Rise In Cancer Cases

Rediff.com3 Feb 2025

Do we have enough trained oncologists and medical professionals in India to man these over 4,500 beds in the public sector?

For a slightly higher government capex outlay

For a slightly higher government capex outlay

Rediff.com11 Feb 2025

While the capital spending is being maintained at 3.1 per cent of the GDP, a little more would have boosted economic growth even further, suggests Rajiv Memani.

How Bank of India Plans To Counter Deposit Woes

How Bank of India Plans To Counter Deposit Woes

Rediff.com28 Nov 2024

A grooming branch network for servicing HNIs is a stepping stone for a full-fledged wealth management business.

Union Budget 2025: Key numbers to be watched

Union Budget 2025: Key numbers to be watched

Rediff.com30 Jan 2025

Finance Minister Nirmala Sitharaman will present her 8th straight Budget and all eyes will be on the much-expected tax relief for the middle class. Sitharaman had in her first Budget in 2019 replaced the leather briefcase -- which had been in use for decades for carrying Budget documents -- with a traditional 'bahi-khata' wrapped in red cloth.

The ambitious plans of Flipkart-backed super.money

The ambitious plans of Flipkart-backed super.money

Rediff.com17 Dec 2024

Flipkart-backed super.money is on an expansion spree and plans to expand its range of offerings in credit and wealth management after launching its operations in July this year. The Bengaluru-based fintech company is on track to roll out credit products such as credit on Unified Payments Interface (UPI), unsecured credit cards, and personal loans within the first half of the next calendar year (2025).

Want To Invest In Banking Sector Funds?

Want To Invest In Banking Sector Funds?

Rediff.com29 Jan 2025

The ideal time to invest in sector funds, is during a downturn so that investors can capitalise on a turnaround in 1.5 to 2 years.